UPS 2013 holiday Schedule
In the United State, UPS observes the following holidays:
New Years Day: January , 2013*
Memorial Day: May 27, 2013*
Independence Day: July 4, 2013*
Labor Day: September 2, 2013*
Thanksgiving Day: November 28, 2013*
Day after Thanksgiving: November 29, 2013**
Christmas: December 25, 2013*
New Years Eve: December 31, 2013**
New Years Day: January 1, 2014*
*UPS Holiday. UPS Express Critical Availiable
**UPS Holiday. Delivery and pickup of air and international packages only.
If I Order Today, When Will My Item(s) Ship?
That depends on where you live, time of day and the shipping method. For delivery dates refer to the "guaranteed by" date listed next to the selected shipping method in your shopping cart on the checkout page.
Unless otherwise noted in the product's description, all expedited orders that are received before 12:00 noon Pacific Standard Time (PST) will ship out that same day as long as all items ordered are currently in stock. Expedited orders received after 12:00 noon PST will ship out on the following business (week) day. Non-expedited orders (orders receiving ground shipping) will be processed within two business days of receipt of order.
After the processing time, the actual time that the shipping takes will be based upon the delivery option that you have selected. Please note that "Ground" shipping from the West Coast to the East Coast typically takes 5 business days but is not guaranteed. If you absolutely need your order to arrive by a certain date, you may want to use one of the Air shipping methods in order to guarantee your delivery. If you are unsure of which shipping method to select, please see our complete Shipping Selections Option
Please be aware that if you list a Post Office Box (P.O. Box) on your Order and you are not APO/FPO your Order will be delayed as UPS cannot deliver to a P.O. Boxes.
If you absolutely need to receive your order by a specific date, please note that in the Comments or Instructions box on the Shipping Information Page of our Checkout process. Contact Us directly so that we can help you choose the correct shipping options to meet your requirements.
NOTE: << Return To FAQ Subjects Menu
¹ Business days only include weekdays, Monday through Friday. Saturday, Sunday and holidays do not count as business days.
² All Expedited orders placed before 12:00 noon PST Monday through Friday ship the same day. However, all orders are shipped within one business day from the time the order is placed. Saturday, Sunday and holidays are not business days. Shipping times are calculated from the first full business day following the shipment date. Example: if you place an order at 12:00 noon PST on Monday and paid for Next Day shipping, you will receive your order on the following Tuesday. If you placed the order after 12:00 noon PST on Monday, you will receive your order on Wednesday.
"ChangeCancelOrder" How Do I Make Changes To, Or Cancel My Order?
Heritage Costumes tries very hard to ship all orders immediately. Consequently, we cannot make changes to your order after it has been submitted through our website. Please double-check all of your address information, products ordered, and the shipping method you've selected prior to completing your order.
If an error was made when you placed the order, you will need to receive the order and return it for a refund. Please see our Returns Or Exchange Related Page for a complete explanation of our policies. Please note that we do not refund the cost of shipping and handling if you decide that you do not want an order after it has begun processing. We apologize for any inconvenience this may cause.
Refused Shipments, Wrong Addresses and Failed Delivery Attempts: << Return To FAQ Subjects Menu
If you refuse our shipment for any reason, your credit card will be charged for the shipping cost associated with returning the costume to us.
If UPS makes three unsuccessful delivery attempts, your credit card will be charged for the shipping cost associated with returning the costume to us, and your original shipping cost will also not be refunded. If you provide an invalid address (including an incomplete address - you must provide a business name if shipping to a business or a suite / floor number if shipping location is not a single standing building), your credit card will be charged for the cost associated with UPS making the address correction. The extra cost related to any of these three occurrences will never exceed $15.00.
If you DO wish to keep the order, then please Contact Us immediately and we will refund your original shipping costs as long as the late delivery is due to either a Heritage Costumes or UPS error.
Where Will Heritage Costumes Ship?
We will ship orders to any* U.S. (including Alaska, Hawaii and Puerto Rico) or Canadian shipping address that UPS will deliver to.
We also offer International Shipping! You can ship most of our costumes and accessories to over 40 different countries around the world!
Contact Us directly so that we can help you choose the correct shipping options to meet your requirements. We are continuously working to expand our delivery capabilities across Europe, Asia, the Middle East and Latin America.
APO/FPO Addresses - U.S. Military Bases in Foreign Countries
All APO/FPO orders will automatically ship via US Postal Service, and delivery times will be delayed. Currently UPS and FedEx cannot ship to APO and FPO addresses. Consequently, HeritageCostumes.com does not make any delivery time guarantee.
The delivery time to APO/FPO addresses varies dramatically. Sometimes delivery can take weeks
Please Note: Puerto Rico and U.S. Virgin Islands addresses are not considered international addresses. If you are planning to ship to this type of address you should NOT choose International Shipping.
Bill To/Ship To: << Return To FAQ Subjects Menu
At this time we are only able to ship to addresses in the same area (domestic or international) as the bill to address. Meaning: We will not Bill to a Domestic Address and Ship to an International Address (or vice versa).
International Shipping : << Return To FAQ Subjects Menu
Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Each country sets these fees independently. We have no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
The shipping charges you pay to HeritageCostumes.com do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to HeritageCostumes.com and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
*Please do not list a Post Office Box (PO Box) as your delivery address. We will not deliver to a PO Box.
Which Shipping Option Should I Choose? << Return To FAQ Subjects Menu
Orders received by 12:00 noon PST, Monday through Friday, are typically processed and shipped the same business day. Orders received after 12:00 noon PST are processed and shipped the next business day.
We currently offer four different shipping options through either USPS or UPS for you to choose from: *NOTE AS A CONVENIENCE TO OUR MEN AND WOMAN OF THE MILITARY: USPS IS FOR MILITARY PERSONAL ONLY - AS OTHER CARRIERS CANNOT DELIVER TO MILITARY PERSONAL (APO-FPO). ALL ORDERS PLACED BY CUSTOMERS OTHER THAN THE MEN & WOMEN OF THE US. MILITARY WILL BE SHIPPED UPS GROUND SERVICE.
· Next Day Air Saver - next-business-day delivery by 3:00 p.m.
· 2nd Day Air - delivery by second business day.
· 3-Day Select - delivery within three business days to the 48 contiguous states.
· Ground - guaranteed day of delivery among the 48 contiguous states.
Please note that for all shipping options "days" are defined as weekdays, Monday through Friday, excluding Saturday, Sunday and holidays.
If you absolutely need to receive your order by a specific date, please note that in the Comments or Instructions box on the Shipping Information Page of our Checkout process. Or, Contact Us directly so that we can help you choose the correct shipping options to meet your requirements.
Can I Use An Alternate Shipping Method? << Return To FAQ Subjects Menu
In certain circumstances we can help you to ship your order from Heritage Costumes via a carrier other than UPS. If this is something that you desire for your order, please Contact Us with the specifics of your request.
Why Isn't My Entire Order In The Box? << Return To FAQ Subjects Menu
Occasionally Heritage Costumes must ship your order from more than one warehouse. If this is the case for your order, you will receive an email notifying you of the multi-part shipment before your order goes out.
Heritage Costumes takes full responsibility for any extra shipping charges that are incurred during this type of scenario. You will never be billed for extra shipping charges when we ship from multiple locations.